Please read these terms and conditions carefully. They apply to all sales. They do not affect your statutory rights.

All persons ordering goods by telephone or via the website must be 18 years of age or over.

We accept most major credit and debit cards including Visa, MasterCard, Switch, Solo, Electron. You may also pay by cheque or postal order (please make payable to: Showcase Fireplace Ltd. Goods cannot be dispatched until payment has been cleared. Payments by BACS/CHAPS also accepted.

All prices include V.A.T and unless otherwise stated include delivery. Price does not include fitting charges. All goods remain the property of Showcase Fireplace Ltd until paid for in full.

Upon receipt of your order you will be acknowledged by phone or email. Once the order has been confirmed a legally binding contract will take place to supply said goods. We have the right to adjust prices to account for increases in transportation, taxes, suppliers’ costs or due to an error or omission in the advertised price. In the unlikely event of this happening you will be notified and given the option to accept or cancel the order. If ordered goods become unavailable you will be verbally informed and given the option of either alternative goods or the of cancelling the order. If we do not supply goods for any reason we will not charge you and will refund any monies that may have already been paid. We will not, however, be responsible for compensating you for any other losses you may have incurred due to us not supplying the goods.

From time to time offers and prices may be subject to change and stock availability may also change. If an item becomes available at a cheaper price after purchasing then no refunds will be given. All prices will be confirmed at time of ordering.

It is the responsibility of the purchaser to make sure that they have ordered the correct goods and that any accessories or extras needed are included in the order. We strongly recommend that you make sure that before ordering any goods you have checked all sizes and made sure the goods will fit. We cannot be held responsible for goods not fitting correctly. If in doubt please call our sales order line for advice.

All product images, measurements and specifications on our website are approximate and supplied by our suppliers and other public domains. Whilst we trust these to be accurate, we would advise you to confirm these with said manufacturer to verify them, as they are subject to change without notice. Hence all manufacturers reserve the right to change their specifications at any time.

Any link to a manufacturer’s website does not mean that we endorse any part of that site, nor can we be held responsible for the site, its content or provider.

We make every effort to make sure your details are safe and secure. We do not sell or supply any customer details to third parties. We will not be liable for any losses incurred due to an unauthorised third party accessing your details, unless we are negligent.

For legal reasons we may have to disclose some of your details to industry regulators or our auditors. At some future date we may wish to contact you with product offers and deals which we think may be of interest to you. If you do not wish to be contacted please inform us. Under the Data Protection Act you have the right to see what details we may hold about you and you also have the right to object to these details being used.

You have the right to cancel your order within 7 working days from the date of delivery if you are not satisfied with your goods for any reason. A full credit or refund will be given on all goods provided they are returned in perfect order, as sold, in their unopened, original packaging and with all components intact. All goods being returned must be in unused, new condition and complete.

Any goods being returned must be sent using an insured delivery service. We will not be liable for any damage of goods in transit caused by any carrier. We can arrange to have goods collected by our preferred carrier if you wish - there will be a charge for this service.

All goods returned will be subject to a 20% re-stocking charge unless they are faulty. We will also charge additional monies to cover the cost of delivery/collection.

We will not accept any liability for any fires that are not suitable for a flue or chimney. It is the responsibility of the customer to make sure that a fire will fit before purchasing . We recommend that customers view the goods beforehand and obtain a professional survey of the area where the goods are going to be fitted.

Unless faulty, we will not accept goods that have been supplied to customers’ specifications.

All returned goods are fully inspected to make sure they have all necessary components, i.e. instruction manuals, accessories, within the original box. Any items missing or any goods returned in an unsatisfactory condition will incur a charge to cover the costs of replacement.

We arrange delivery to the UK Mainland. However there are some postal code areas where we may charge a small fee for delivery. If this proves to be the case we will inform upon confirmation of your order.

Unless stated otherwise, all of our prices include delivery.

We do not arrange delivery to anywhere overseas.

Goods can be collected from our store provided we are given prior warning. A copy of the order plus proof of address and payment will be required.

Delivery is arranged on a ‘door to door’ service; it does not include unpacking or installation. Large items may have to be left outside the house. If this is the case you will be notified beforehand as it is the responsibility of the customer to unpack and take the goods into their premises.

Goods will only be delivered to the billing address on the order. We may also ask for proof of address, i.e. Driving Licence , Utility Bill etc.

You will be notified by either phone or email to confirm that your goods have been dispatched and where possible provide you with a tracking number.

We reserve the right to charge a second delivery fee if the goods are returned to us as “customer not in”.

We do not deliver on weekends and public holidays.

Delivery times vary between 7 and 21 days. Wherever possible we will do our utmost to give you an accurate delivery date but sometimes it may be out of our control. We cannot be held responsible for delays in deliveries, nor shall we be liable for any damages, charges, costs, losses or any other expenses incurred by the delay of goods. If there is to be an intended delay due to goods being out of stock, we will keep you informed of the progress of the order and you will have the right to cancel said order if this is not satisfactory.

Goods should be examined as soon as possible, either on delivery or within a reasonable time after delivery to check for damage or missing parts. Any damage or missing parts should be reported to us by letter, phone or email within 7 days. We will not accept liability for any claims for any goods which are incorrect, have missing parts or damage if they are not reported within a reasonable time after delivery.

All goods are covered by a manufacturer’s guarantee with terms and conditions. Wear and tear, accident damage, misuse are not covered.

In the unlikely event that your goods have developed a fault we strongly recommend the following actions before contacting us:

Consult the manufacturer’s handbook . Most problems can be rectified by reading the troubleshooting section in the manufacturer’s instruction manual. It is usually something very simple that can be resolved yourself without the need to contact an engineer - something as simple as a blown fuse, blown bulb, dust or soot build up on a spark ignitor could be the cause. Other help can be obtained by contacting the manufacturer’s help line or service line.

If an item develops a fault after a period of 28 days from the date of purchase then a service call will be arranged. If a call-out is arranged and the item is proven not to be faulty then a call-out fee will be charged.

All faulty goods have to be seen by an authorised engineer known to Showcase Fireplace Ltd before any further action is taken.

If after all of the above has been done and the cause of the fault has still not been resolved we can then offer one of the following options:

A replacement product or repair will be sent out at no cost to yourself and faulty goods will be collected. Upon receipt of the faulty goods we will inspect them to make sure that they have all the necessary components and accessories - any missing parts will incur costs to yourself.

A full refund of the goods. We will arrange for the goods to be collected at no cost to yourself and refund your monies within 28 days of receipt of the faulty goods. We will not be liable for any costs involved with fitting charges or any other type of compensation.

Blown bulbs in electric fires are not considered as faults.

The appearance of soot on the fuel bed of gas fires is perfectly normal and is merely part of the combustion process. Discolouration of the coals/pebbles is normal; however, in the case of pebble effects it will be more noticeable. Soot build up at the back of the fire is also normal. This can happen as soon as the fire is installed, but can be removed to a certain degree using a soft brush. Do not use any abrasive materials or damp cloths on the coal bed or back of the fire as this can damage the soft ceramic fibre, thereby causing a hole. Ceramic fibres can withstand temperatures to over 1200 degrees of heat and do not burn through, and unless they are damaged upon delivery are not covered by a manufacturer’s warranty.

Showcase Fireplace Ltd recommend all goods to be professionally installed.

Electrical work should be carried out by a qualified electrician to manufacturers’ instructions. Failure to do so when notified will invalidate the guarantee.

Where gas work is concerned all work should be carried out by a qualified CORGI registered gas fitter.

Under no circumstances should gas work be carried out by a non-registered gas fitter. All guarantees would become void and in certain circumstances your household insurance would also become void.

We will not be liable for any damages, expenses, losses or costs due to incorrect fitting, or once any installation work has started.

We advise you not to make arrangements to have goods fitted until they have been delivered to you.

We will not accept any claim for any losses or costs due to a delay in the delivery of goods.