Q: Do your fires carry guarantees?

A: Yes, all of our fires carry manufacturers' guarantees. Some manufacturers give a standard 12 months guarantee and others even longer!

Q: How much does a gas/electric fire/stove cost to run?

A: Gas and electricity use is measured in ‘Kilowatts Per Hour’ (kWh). Multiply the consumption of energy (heat inputs) on your bill by the cost of ‘kWh’. The cost of each ‘kWh’ should be clearly shown on your utility bill.

Q: How do I know if the fire I want to buy is going to be hot enough for me?

A: Firstly, all people feel heat differently; some people do not like to be hot and stuffy whereas some people feel the cold and therefore like to be much warmer. As a general/rough guide you can use the following formula to see what type of heat output you may require from a fire measured in Kilowatts. Measure the room in which the fire is going to be sited - working in metres measure the height x depth x width and divide this by 14. This should give you an approximate heating requirement for that room in ‘Kilowatts’. This formula should be used as a guide only, as many factors can affect the heating requirement of a room, eg whether there iscentral heating in the room, how many windows there are, whether the room is insulated etc. We and manufacturers strongly advise not to rely on a gas or electric fire for the main source of heat in a room; it should be used as a supplementary form of heat.

Q: Do you only deal with the companies that are shown on your website?

A: No! Our website is constantly being updated and we are constantly increasing the amount of products we sell. If there is a particular model of fire you may be interested in that is not shown on our website then please call us and we will do our utmost to see if we can obtain it for you!

Q: I have heard that inset gas fires are exspensive to run and all of the heat escapes up the chimney - is this true?

A: Not necessarily! Years ago when they first became available it was the case, but over the years technology has improved so much, that you can now buy an inset fire with an efficiency rating of 89% and heat output of over 4KW! It is still the case however that some inset fires do have low heat outputs and low efficiency. As always, we recommend that a home survey be carried out prior to choosing a gas fire and that the heat output and efficiency of the fire is checked before purchasing.

Q: How can I find out the efficiency of a gas fire?

A: It is very easy to work out the efficiency of a gas fire: simply divide the fire's maximum Heat Output by the fire's maximum Heat Input.

Q: I have a Baxi back boiler - can I buy a new fire to connect to it?

A: Baxi back boiler systems can only work in conjunction with a compatible Baxi ‘Firefront’. Depending on the age of the system you may be able to have a new fire but you must first find out what model of boiler you have. On each back boiler system there is a manufacturer's data plaque or sticker. This is usually located on the firefront behind the dropdown control cover. On this plaque/sticker is all of the information pertaining to your boiler system, model number and serial number. Once you have the model and serial numbers, then you can simply contact us or even BAXI direct and from there you will be able to find out whether a replacement fire is available.

Q: What does “Living Flame Fire” mean?

A: This is the name given to a gas fire that produces a flame which looks like a real flame produced by a coal or other solid fuel fire but using gas as its energy source.

Q: Do “Living Flame Fires” produce soot and ash like solid fuel fires?

A: “Living Flame” gas fires do not produce ash like solid fuel fires as gas is generally a clean burning fuel. However, they do produce some levels of soot which is formed during the combustion process. The cause of this is that the flame is impeded by the fuel effect i.e Coal, Pebble, Driftwood effects. This soot should be periodically removed by cleaning out the fire as recommended and shown in the manufacturer's instruction manual supplied with the fire - bear in mind that sooty deposits become more noticeable on lighter coloured fuel effects such as Pebbles and Driftwood. This should be considered before making a purchase.

Q: Are payments on your site safe?

A: Any payment taken on our website is processed through PayPal, one of the most popular and trusted payment companies on the web and the preferred method of payment on Ebay.